Case Studies

Our clients are experiencing significant transformation in both their capabilities and overall performance. By leveraging technology as a key enabler, we collaborate with them to uncover new growth opportunities, drive innovation toward sustainability, and strengthen competencies across their entire organization. The result? Impact that extends beyond just financial and operational gains, fostering long-term resilience and strategic advancement. Here’s how we make it happen.

Streamlining Change Management with the RFC Application >

GUS Canada faced challenges in managing system and process modifications. Their manual Request for Change (RFC) process lacked efficiency, transparency, and risk control. They engaged BTB Consulting to develop and implement an automated RFC application to optimize change management workflows.

Implementing ITIL Process Frameworks at UCW >

The IT department at University Canada West (UCW) sought to improve its operational efficiency and compliance by adopting ITIL-aligned frameworks for IT processes. BTB Consulting was engaged to design, document, and implement standardized IT process frameworks to address operational challenges and enhance governance, compliance, and service delivery.

Developing Responsible AI Guidelines for a Canadian University >

GUS Canada sought to integrate Generative AI (GenAI) technologies into its academic and operational practices while addressing ethical concerns, privacy issues, and potential biases. BTB Consulting partnered with the university to develop a comprehensive Responsible AI (RAI) framework to guide faculty, staff, and students in using AI responsibly, ethically, and effectively.

Digitizing the Letter of Acceptance (LOA) Process at University of Niagara Falls, Canada >

The University of Niagara Falls, Canada (UNFC) faced inefficiencies in the manual distribution and acceptance of Letters of Acceptance (LOAs), which are crucial for student onboarding. BTB Consulting developed a proof-of-concept (POC) to automate the end-to-end LOA process, demonstrating the feasibility and scalability of an innovative solution.

Implementing a Scalable Help Desk Ticketing Management System for UCW >

University Canada West (UCW) faced growing challenges in managing IT support requests across its multiple campuses in Eastern and Western Canada. The absence of a standardized ticketing management process led to inconsistent issue resolution, lack of visibility into IT service performance, and delays in addressing critical technical concerns.

Strengthening Information Security for a Leading Canadian University >

As digital transformation accelerates in higher education, universities face growing cybersecurity threats, data privacy challenges, and compliance requirements. Global University Systems (GUS) Canada recognized the need to strengthen its information security posture to protect sensitive institutional, faculty, and student data while ensuring uninterrupted operations across its digital infrastructure.

Unlocking Growth Opportunities

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Planned Business Ideas

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Development Business Plan

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Growth Business Plan

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Business Plans

Company Business Plans

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Marketing and Sales Strategy

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Organizational Structure

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Executive Summary

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Opportunities for Business Success

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